Frequently Asked Questions
PRODUCT
How do I know which bracelet is suitable for me?
If you wish to know more about your suitable elements or bracelets, please consult us via email at support@auraandluck.com
Is the jewelry already blessed or cleansed?
After each jewelry is assembled, it is first activated by our professional craftsman. Each bracelet is buried in pure sea salt for 7 days before going through a final cleanse in a Singing bowl. Our jewelry is handcrafted by our artisans, who use gloves embalmed and smoked with sage. The entire process ensures that the accessory is properly cleansed, activated, and ready for wear.
How often and when should I wear my bracelet?
Our bracelets are meant to benefit you and bring positivity to your daily life; as such, it should be worn daily or as often as possible. However, due to the sensitive nature of the stones, we advise that you do not wear them while doing rigorous activities such as exercising. It is also not recommended to wear certain stones to sleep, as the energy that they contain might affect the quality of your sleep.
How do I reset or clean my bracelet?
In the event that you wish to pass your bracelet on to someone else, or if someone else has worn it before, you will need to reset your bracelet in order to be able to harness its energies again. You will need to cleanse the bracelet with Palo Santo incense sticks after passing the bracelet to someone else. Avoid using chemicals or cleaning agents such as soap, as the chemicals may potentially harm or damage the stones. Our bracelets are relatively low maintenance; a general rule of thumb is to clean it after you wear it. As you should be wearing your bracelets often, it is imperative that it be cleaned. Simply wipe it down with a dry microfiber cloth before storing it, and you're good to go.
Can I wear it to bathe or to sleep?
Do not wear your Pixiu while you are bathing, as the Pixiu should not be directly exposed to dirt, and sometimes, the chemicals in soaps or conditioners could potentially damage the Pixiu as well. As the Pixiu is incompatible with dirt and unclean things, remember to take it off before making love. Do not wear your Pixiu bracelet to sleep, as the energy of the Pixiu may cause disturbances and disruptions to your sleep.
Where should I keep my Pixiu jewelry when I'm not wearing it?
As the Pixiu is known to be a guardian and seeker of wealth, it will be best to place the bracelet in a glass bowl at the Wealth Sector of your home in the living room.
Can the jewelry be exposed to water?
We do not advise exposing your jewelry to water, as the stones are porous and any moisture absorbed may cause disruptions within the stones.
Which direction should my Pixiu be facing when I'm wearing it?
A general rule of thumb for where your Pixiu should be facing when you're wearing it is to wear it with the Pixiu's legs facing towards you.
Can I wear two different elements on one wrist?
It is acceptable to wear two distinct bracelets, each featuring different elements, upon the same wrist.
How often do I need to cleanse my bracelet?
It is recommended that you cleanse your bracelet once a week.
SERVICE
How accurate are your readings?
Good question—we’re not magic 8-balls, but our predictions are usually pretty spot-on if you give us honest details. That said, life’s unpredictable, so take our insights as guidance, not guarantees. Oh, and your attitude matters—a positive mindset can totally shift things!
Is my info kept private?
100%. We don’t sell or spam your data—what happens here stays here. Just keep in mind: the universe vibes better with good energy, so no shady stuff, okay?
How do I book a session?
Super easy—just hit us up on [WhatsApp/email] and we’ll sort it out. Quick heads-up: slots fill fast, especially on weekends. Want to stack the odds in your favor? Try doing something nice (like helping a friend or donating a spare change) before your session. Weirdly, it does seem to help!
Do your services actually work?
They’re not crystal balls, but they do give you clarity and options. Think of it like a GPS for life—best results come when you actually use the directions (and maybe throw in some good deeds, too). Seriously, clients who go into sessions with an open heart and mind tend to see the best outcomes."
Pro tip: Want to boost your luck? Do something kind before your reading—help a stranger, donate, or just give a compliment. Many say it makes a difference!
PRIVACY & CONTACT
What personal information do you collect?
We collect information you provide (name, address, payment details), data from third-party platforms, and cookies/tracking technologies to enhance your experience. We do not collect data from children under 18.
How do you use my information?
We use your data to process orders, personalize content, communicate promotions, and improve services. Financial information is strictly used for transactions and fraud prevention.
Who do you share my information with?
We may share information with service providers (for payments), business partners (for relevant offers), or legal authorities (if required). Aggregated data may be used for analytics.
Can I opt out of targeted advertising?
Yes. Submit a request via our Global Privacy Platform or email support@auraandluck.com. Note: Opt-outs are device-specific and may require separate requests per browser/device.
How do I access or update my personal data?
Log in to your account to review/edit information or close your account (retention policies may apply). Contact support@auraandluck.com for deletion requests per applicable laws.
What are your cookie policies?
We use session and persistent cookies to track preferences. You can disable cookies in your browser settings, but this may limit website functionality. Mobile users can reset Advertising IDs in device settings.
Is my data secure?
We implement security measures to protect your information, but no system is 100% secure. Avoid sharing sensitive details via unsecured channels. Publicly shared data may be collected by others—exercise caution.
Do you comply with privacy laws like CCPA?
Yes. We adhere to US state privacy laws (e.g., CCPA), allowing you to opt out of data sharing/sales. Use our Privacy Request Form or email support@auraandluck.com to exercise your rights.
What is your TCPA (Do Not Call) policy?
We respect the National Do Not Call Registry. Calls are prohibited to registered numbers unless you’ve opted in or have an existing business relationship. Report violations to support@auraandluck.com.
TERMS & POLICIES
What terms govern my use of the Aura & Luck website?
By using this website, you agree to the Terms of Use, Privacy Policy, and Mobile Messaging Terms. Aura & Luck reserves the right to modify these terms at any time, and continued use constitutes acceptance of the updated terms.
Can I share or modify content from the website?
No. All content (text, images, code, etc.) is protected by copyright and intellectual property laws. Unauthorized use, reproduction, or modification is prohibited.
How can I terminate my account or website access?
Aura & Luck may suspend or terminate your account at any time without notice. Upon termination, you must immediately stop using the website and delete any copied content; continued use constitutes trespassing.
Is there an age restriction for using the website?
Yes. Users must be at least 13 years old. Individuals aged 13-18 require parental consent. We do not knowingly collect data from children under 13.
What should I do if I receive spam messages?
Reply "STOP," "END," "CANCEL," "UNSUBSCRIBE," or "QUIT" to opt out of marketing messages. Note: Only these exact keywords will work; other methods are ineffective.
What are my responsibilities when using the website?
You must provide accurate information, avoid uploading viruses/malware, and use the site in compliance with all laws. You assume all risks (e.g., data loss) associated with usage.
Does Aura & Luck protect my privacy?
We adhere to our Privacy Policy, but internet transmissions are not 100% secure. Avoid sharing sensitive data, and be cautious when posting publicly—others may collect your information.
What if I change my phone number?
If you stop using your old number, first opt out of messages (reply "STOP"), or you may be liable for claims related to that number.
What are the terms for mobile messaging (SMS/MMS)?
By subscribing, you agree to receive marketing messages (including via auto-dialers). Message/data rates apply. Opt out only via specified keywords; disputes are resolved through binding arbitration.
Which laws govern Aura & Luck services?
All matters are subject to U.S. Delaware state law, and disputes must be filed in Delaware courts. This policy constitutes the entire agreement between you and Aura & Luck.
Return, Subscription & Shipping
Are virtual products (e.g., reports, consultations) refundable?
No. Virtual products are non-refundable as they are personalized services tailored to your specific needs. However, our team is happy to provide additional explanations or guidance if you have questions. Contact support@auraandluck.com for assistance.
How do I return a physical product?
To initiate a return, email support@auraandluck.com within 90 days of purchase. Items must be unused, unworn, and in their original packaging with all accessories included. Once approved, you'll receive a prepaid shipping label and instructions.
Is return shipping free?
If you selected "Checkout+" at purchase, return shipping is free. Otherwise, the return shipping cost will be deducted from your refund.
What happens if I return an item without prior approval?
Unauthorized returns will not be accepted. Always email support@auraandluck.com first to receive a Return Merchandise Authorization (RMA) number and instructions.
How long does it take to process a refund?
Refunds are issued within 1–2 business days after we receive and inspect the returned items.
How can I cancel my subscription?
To cancel a recurring order, email support@auraandluck.com at least 48 hours before the scheduled payment date. If the order hasn't shipped, we'll do our best to cancel it. If it has shipped, we'll assist you with a return for a refund or exchange.
Can I pause or modify my subscription?
Yes. Log in to your account via the "Account" menu on our website or use the "Manage My Subscription" button to adjust settings, pause, or cancel at any time.
Where does Aura & Luck ship to?
We ship worldwide (excluding Russia, Iran, and North Korea). Coverage includes the Americas, Europe, Australia, New Zealand, and major African regions.
How long does shipping take?
- Standard Physical Products: 5–14 business days (Americas, Europe, Australia, Africa).
- Customized Products: 20–30 business days (due to personalized production).
- Service-Based Products (e.g., consultations): 1–3 business days (digital) or as scheduled.
- Peak seasons or customs delays may extend delivery times.
How can I expedite my shipment?
Contact support@auraandluck.com before placing your order with your shipping address and needs. We’ll check for faster options, though availability isn’t guaranteed.